This past Wednesday I altered my normal Caster Communications office hours to take a field trip to EH Publishing in Framingham, MA. EH Publishing is responsible for producing content for several magazines including CEPro, Commercial Integrator, and Electronic House, bound together by a demand for technology news and trend coverage. The sun was shining, the weather was spring like, and electronics were in the air…well maybe just in the magazines.
I rode up with Account Manager Kelly and Director Nick. The parking lot has reserved prime parking for any cars that were hybrids or electric. That was super awesome in my view. The spot has signs that said “You’re your car here.” Upon walking up an elegant staircase and through two glass doors we were greeted by a welcoming sign and a friendly office manager.
Shortly after, we were introduced to Senior Editor Bob Archer and Managing Editor Arlen Schweiger. They gave a quick tour of the various editorial stations and allowed us to meet some of the people behind the scenes. When compared to the pre-Internet age, it’s really quite amazing how publishing has changed. People remotely work all around the country and there are multiple positions for digital design, communications and more, none of which existed a decade ago. I also noticed a good amount of the cubicles were decorated with Boston sports memorabilia. Needless to say I was cozy in that environment.
After the tour, Editor-in-chief Jason Knott joined us in a conference room, and I must say, all three guys were very down to earth and welcoming. They were happy to answer our questions and hear what we had to say. Knott and Archer told us straight up how they look through their pitches and what the best way to go about sending them information about our client’s. As a young PR intern this was great, I was getting information straight from the decision-makers mouth. It was explained to us how EH goes about getting their articles and how their editorial calendar works. Knowing the EH inner workings certainly helps me with how, what, and when I pitch products to them. EH also has metrics like web page views, most read articles, editorial goals and more on a mounted TV screen in front for all employees to see, a very cool snapshot for the magazines at any given moment.
Besides CE talk we were also enlightened on how the publishing business is handled today. Because of new technologies people can be employed remotely. Not everyone needs to be jammed in the same office. We are seeing this more and more across all types of businesses. I found out most distribution facilities are located in the central U.S. See, magazines are charged by USPS for how many postal zones they cross. It makes sense to pay as little money as possible when distributing issues nationwide so any good competitive distribution company will likely setup shop in say Illinois, Ohio, Missouri, and the like.
After conferring on the consumer electronics and publishing industries, we lived dangerously and crossed two six-lane intersections for a table at a Mexican spot called Margaritas. The discussion focused on past experiences and interviews with famous celebrities such as Eli Manning (awesome guy) and Roger Clemens (surly and prickish), the most read articles of all time, but also on the topic of social media.
I found it interesting that well-established businesses are still figuring out how to optimize their use of social media. The masses dictate that we all must be on the social web, and to ignore it means missing out on endless opportunities. While this may be true to some extent, there is still no magic formula to achieve financial ROI through social media, for publishers or anyone else, so the conversation continues.
In summary, it’s easy to see how digital technology is changing the publishing industry. Instead of getting hard copies of the magazine, people may view the articles online. In fact, sometimes an article can be so big that more people look at that one article via the internet than subscribe to the entire magazine. With tools such as Twitter and Facebook and other news sites also seeking to fill a 24-hour cycle, links to articles can be blasted all over to generate more traffic.
Perhaps my biggest take-away (besides how nice the team at EH is) would be how the web has opened up a whole new way for publishing companies to do business. Digital technology has changed the shape of almost every industry; and whether it’s selling ads, driving traffic or creating new positions, the publishing business is no exception.
Special thanks to Bob, Arlen, Jason and the entire EH team for taking some time to welcome Caster to their headquarters. The knowledge is appreciated.
